Returns and refunds

Email sammyjel@gmail.com with your order number and, if something is wrong with the item, a photo. You have 30 days from delivery. There is no form and no returns portal.

For orders up to $50.00 we refund you and ask you to keep the item. This is not a goodwill gesture — sending a low-value item back across the world costs more than the item is worth, and we would rather spend that money refunding you than on freight.

Please do not post anything back to us before asking. We may not be able to trace a parcel that arrives unannounced, and you would be out of pocket for the postage.

For higher-value orders we may ask for the item back before refunding. If we do, we will send you the address and, where the item is faulty or not as described, we pay the postage. If you have simply changed your mind on a higher-value order, the return postage is yours.

This is our problem, not yours, and you do not need to argue with us about it. Send a photo to sammyjel@gmail.com with your order number. We will refund you in full or send a replacement, whichever you prefer. We do not ask you to pay to return a faulty item.

Refunds go back to the payment method you used, within five business days of us agreeing the refund. Your bank may take a few days more to show it.

For hygiene reasons we cannot resell personal-care items once opened, but that does not stop us refunding you if one arrives faulty.

Nothing in this policy reduces the rights you have under the consumer law where you live. Where that law gives you more than this policy does, the law wins.