Returns and refunds

Email support@example.com with your order number and, if the item is faulty, a photo. We will reply with the return address and instructions. Do not send anything back before you have that address — parcels sent to the wrong warehouse can be lost.

Items should come back in a resaleable condition with their packaging. You may of course open the box and try the item — you cannot judge a product through cardboard.

If the item is faulty, wrong, or damaged in transit, we pay. If you have simply changed your mind, return postage is yours.

Refunds are issued to the original payment method within five business days of the return arriving. Your bank may take a few days more to show it.

A faulty item is our problem. You do not need to argue with us about it. Send a photo and we will replace or refund, whichever you prefer.

For hygiene reasons, personal-care items cannot be returned once opened unless they are faulty. This does not affect your statutory rights.