Frequently asked questions

The estimate is on every product page, before you add anything to your cart. Most items are dispatched within two business days and then travel with tracking.

Some items ship from overseas warehouses, which is why some windows are longer than others. We would rather tell you that up front than surprise you afterwards.

It varies by product. We work with several suppliers and each product page shows the delivery window for the warehouse that will actually fulfil your order.

Yes — 30 days from delivery, for any reason. See the returns policy for how to start one.

For most destinations, no. Where duty does apply it depends on your country's thresholds and is charged by your customs authority, not by us. If you are unsure, email us before ordering and we will tell you what we know about your destination.

Payments are handled by our payment processor. We never see or store your full card number.

Email support@example.com. We will ask the manufacturer and tell you the answer, including if the answer is "they will not say". We do not guess at specifications.